Terms and Conditions
These Terms and Conditions of use of the online store www.tuqris.com are applicable to orders for the purchase of products/services offered by the company Tuqris SRL through the site.
For the proper use of the site, we recommend that you carefully familiarize yourself with the Terms and Conditions presented. We reserve the right to make changes to these provisions without prior notice.
These Terms and Conditions govern the use of our website and the contractual relationship between us, Tuqris SRL, and users of our website. By accessing or using the website, you agree to these Terms and Conditions.
Company information
Tuqris SRL is registered under the legislation of the Republic of Moldova, with its headquarters at Calea Mosilor 18. The company produces and sells handcrafted jewelry made from precious metals, such as gold and silver, including personalized jewelry made to order.
1. General provisions
This site is owned by Tuqris SRL. When registering the order in the online store, the Buyer accepts the Terms and Conditions of sale of goods and products which are based on the legislation of the Republic of Moldova (hereinafter – Terms and Conditions) presented below.
The use of the website implies the acceptance of the Terms and Conditions proposed by Tuqris SRL, in accordance with Law no. 284/2004 on Electronic Commerce. The relations between the client and the seller are established on the basis of Law no. 105/2003 on the Protection of Consumer Rights, and other normative acts adopted in accordance with it.
The Seller reserves the right to modify these Terms and Conditions, and the Buyer is obliged to monitor the modifications.
2. Products and services
2.1 Handcrafted Jewelry: Our products are handcrafted using the highest quality materials. As each piece of jewelry is unique, there may be slight variations from the images shown on the website.
2.2 Custom Jewelry: We offer customization services, and custom orders are made based on the specifications provided by the customer. It is the customer's responsibility to provide accurate and complete information.
2.3 Production time: Products are made to order in our workshop. The production time is 3-14 working days from order confirmation and payment, depending on the complexity of the product.
3. Placing orders
3.1 How to place an order: Orders can be placed online via our website. After completing your order, you will receive a confirmation email with your order details.
3.2 Order confirmation: An order is considered valid only after our confirmation by email or telephone and after payment of the advance payment, if applicable.
3.3 Changes or cancellations: Once production of a personalized piece of jewelry has begun, the order cannot be changed or canceled.
4. Order registration and payment
4.1 Prices: The prices displayed on the site are expressed in MDL and include VAT. We reserve the right to change prices without prior notice.
4.2 Payment Security: We use secure payment processing methods. We do not store customers' credit card details.
4.3 Order payment: Payment of orders is possible with a payment card - at the time of placing the order on the website and you will receive the tax receipt confirming the payment.
Online payment is made under maximum security conditions using the payment card as a payment instrument, which allows online transactions. After making the payment, you will receive a payment confirmation on your email address.
The payment processor uses a secure system, based on the latest version of the 3D-Secure security standard, which means a new global approach to authenticating buyers in secure online transactions. This security measure involves redirecting the user at the time of payment to a more secure page where the authentication of each cardholder is done by assigning a one-time code for each online transaction.
Refunds are made only to the payment card that was used for the purchase.
To make a payment, you will need to enter your bank card details. The transfer of this information is carried out in compliance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.
The following data will be requested to make the payment:
Card number (16 digits)
Expiration date (month and year)
CVC or CVV code (3 digits)
First and last name on the payment card
If the card currency differs from the transaction currency (MDL), then the conditions of the issuing bank will apply when converting the amount withheld from the card account.
Cash payment - The buyer has the option to pay the order in cash directly to the courier upon receipt of the package.
5. Delivery
After registering the order, the buyer is provided with information regarding the expected date of delivery of the order by the Nova Poshta delivery service.
Delivery within the Chisinau municipality is carried out within 1-2 working days from order confirmation.
Delivery within the territory of the Republic of Moldova is carried out within 1-4 working days from the confirmation of the order.
Delivery is free.
No deliveries are made on Saturdays, Sundays or national holidays.
The delivery time may be extended in certain isolated situations (for example: adverse weather conditions, public holidays, unforeseen technical problems, etc.). We will notify you in advance if we encounter one of the isolated situations.
You can choose any delivery address – home, office or any other address, without additional payments. We accept only one delivery address per order. If you need to deliver your order to different addresses, please register separate orders for each address.
Upon receipt of the products, please check the integrity of the packaging and the presence of the tax receipt in the presence of the courier. Any subsequent claims regarding these aspects will not be accepted.
6. Returns and guarantees
6.1 Returns: The purchased jewelry cannot be returned or exchanged in accordance with the legislation of the Republic of Moldova, LAW No. 105 of 13.03.2003 on Consumer Protection. "Jewelry items, items made of precious metals, with precious stones, made of precious metals and mounted with semi-precious and synthetic stones, polished precious stones", cannot be replaced.
6.2 Warranties: Jewelry is covered by a 24-month warranty against manufacturing defects. The warranty does not cover normal wear and tear, improper handling or damage caused by accidents.
6.3 How to proceed: If you notice a defect, contact us immediately by email or phone. The product must be returned with proof of purchase.
7. Customer Responsibilities
The customer is responsible for providing accurate data for delivery and customization. We cannot be held liable for errors in the information provided by the customer.
8. Intellectual property rights
All images, descriptions and designs presented on the site are the property of Tuqris SRL. Their reproduction, distribution or unauthorized use is prohibited.
9. Protection of personal data
By using the website www.tuqris.com, you automatically agree to the collection and processing of personal data, which is necessary for the processing/confirmation/execution of orders.
Personal data is processed only for legitimate purposes, such as providing the products you order, promotions, Google analytics, cookies and notifications\newsletter.
All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law No. 133/2011 on the protection of personal data.
We use commercial security measures to prevent unauthorized access, maintain data accuracy, and ensure the proper use of information on the site. Data transmission over the Internet or via wireless networks cannot be completely protected. Therefore, like other companies, we cannot guarantee the security of the information that we provide to the Buyer, so he will do so at his own risk.
Personal data is processed in good faith and is done on the basis of and in accordance with the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects.
The provider collects and processes only the personal data provided by consumers when placing an order: name, surname, telephone number, address, postal address. By means of this information, users and consumers are informed that their personal data (name, surname, telephone number, address, postal address) will be processed and used. The service provider processes the personal data of users and consumers that are provided by browsing, using and registering on the website www.tuqris.com
The provider will not disclose any of the data held to a third party without the consent of the data subjects and will not sell, exchange, disclose this data to other persons, with the exceptions provided for by the legislation in force (at the request of public state institutions, law enforcement agencies, courts, also authorized to process personal data).
Personal data may also be processed and used by the Supplier for statistical and further promotional purposes.
The service provider meets personal data security requirements and ensures the protection of consumer data and protects it from being lost, destroyed, distorted/falsified or disclosed to third parties.
The employees of the service provider are obliged to respect the confidentiality of consumers' personal data. The processing of personal data will be carried out by the authorized person of the Provider.
The provider uses security methods and technologies in accordance with the legal provisions in force.
The provider does not collect transaction-related information, such as card number, expiration date, country of origin.
10.Privacy Policy
This privacy policy describes how we collect, use and protect the personal information you provide to us when you use our website, tuqris.com. We respect your privacy and are committed to protecting your personal information in accordance with the laws of the Republic of Moldova.
10.1. Information we collect
When you visit our website or place an order, we may collect the following types of information:
Personal data: Name, surname, address, telephone number, email address.
Payment data: Information required to process payments (these are managed through secure payment providers).
Technical data: IP address, type of device used, operating system, browser.
Behavioral data: Website browsing preferences.
10.2. How we use the information we collect
The information collected is used for:
Processing and delivering orders.
Communications related to orders, offers or other relevant information.
Personalizing your experience on the site.
Analysis and improvement of our services.
Compliance with legal obligations.
10.3. Disclosure of information
We do not sell, enter into commercial partnerships, or share your personal information with third parties, except:
Service providers: Courier companies, payment processors or other services necessary for our business.
Legal authorities: When we are required by law.
10.4. Data security
We take technical and organizational measures to protect personal information from unauthorized access, loss, modification or disclosure. These measures include data encryption and the use of secure connections (HTTPS).
10.5. User rights
You have the following rights regarding your personal data:
Access to data: You can request information about the personal data we hold.
Data correction: You can request that information be updated or corrected.
Data Deletion: You can request the deletion of your personal information, except in cases where the law requires its retention.
10.6. Cookies and similar technologies
Our website uses cookies to improve your experience. Cookies allow us to track your browsing preferences and provide you with personalized content. You can control your cookie settings through your browser.
10.7. Changes to the privacy policy
We reserve the right to update this privacy policy to reflect legislative or operational changes. Any changes will be posted on this page, with the date of the update.
11. Changes to the terms and conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on the site, and your continued use of the site constitutes your acceptance of them.
12. Contact details
For questions or clarifications, you can contact us at:
Email: info@tuqris.md
Legal address: Calea Mosilor Street 18, 2024, Chisinau, Moldova
ID NO: 1024600065316
This document is prepared in accordance with the laws of the Republic of Moldova. By using our website, you confirm that you have read and accepted these Terms and Conditions.